Customer Service Coordinator

JLL - Boston, MA

Position Summary:

Job Summary
Receive incoming calls, email and web requests from a variety of geographically dispersed facilities – provide excellent customer service.

Job Responsibilities
 

• Operations
  • Research required information using available resources
  • Identify and escalate priority issues
  • Identify areas of opportunity and utilize skill/knowledge to suggest improvements
  • Route calls to appropriate resources
  • Complete all assigned call backs
  • Monitor telephony queue time data to maximize productivity.
  • Provide accurate, timely client work orders which result in highly satisfied customers
  • Adhere to business unit specified client driven standards.
  • Complete data entry using multiple work request applications
• Reporting
  • Maintain individual productivity statistics/performance metrics.
• Other
  • Any and all other duties and tasks assigned.

Knowledge, Skills, & Abilities
 

• Education/training
  • Minimum – HS diploma or equivalent
  • Preferred – 2 year degree
• Years of relevant experience
  • Minimum – 1 year in a customer service environment, call center preferred
  • Preferred – 2+ years
• Skills and knowledge
  • Proficient in Word, Excel and other Microsoft Office Suite programs
  • Strong organizational and management skills
  • Ability to multi-task and work both in a team and independently
  • Ability to function effectively in a dynamic work environment
  • Excellent interpersonal skills; strong emphasis on customer service
  • Excellent business writing and verbal communications
  • Strong analytical ability
  • Detail oriented

#LI
 

---

Posted: 30+ days ago

Apply Now