Account Management Representative

Nike - Portland, OR

As our Account Manager Representative, you will partner across the North America Marketplace Operations division, Sales and Supply Chain to holistically drive order management excellence. Responsible for performance and execution around specific key initiatives, door openings and account plans. Accountable for resolving complex customer issues by identifying business improvements and shipping performance to optimize order flow. Proactively engage with internal and external business partners across the Supply Chain to ensure successful order management execution.

Key Job Accountabilities:

• Understand, analyze, and seen as an expert in account management processes. Deliver information based on system/data analysis
• In depth understanding of current processes and systems that impact the life cycle of an order across the Supply Chain
• Own delivery precision and shipments to goal tracking by product engine, category and/or key initiatives
• Work cross functionally with internal and external business partners to execute deliverables on time, in full, capturing & chasing product ensuring a full assortment going into each door
• Support account plans by executing/managing these plans accordingly
• Seen as a leader among peers, subject matter expert in order management processes and well-versed in product knowledge
• Ability to professionally communicate (verbal/written) to a wide range of audiences across multiple levels of the organization 
• Collaborate and lead ASR partners on order management execution 

• High School diploma or GED 
• Bachelor's degree is preferred 
• 2-4 years experience in Customer Service/Account Services, Distribution, and/or Sales
• Intermediate/Advanced experience with Microsoft applications with an emphasis on Excel 
• Preferred experience with SAP, JBA Cognos and Nike reporting
• Excellent oral and written communication skills
• Broad-based knowledge with experience in high-level account management
• Understands the inter-related processes, people and systems within Sales and Customer Service
• Leadership identity skills with the desire to motivate and educate others
• Ability to adapt and embrace change
• Demonstrated initiative and ability to work independently
• Creative and innovative in finding new and better ways to solve business challenges and status quos 
• Proven ability to remain organized while managing multiple competing priorities

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Posted: 30+ days ago

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