Voice System Administrator - Journeyman (Government)

AT&T - Washington, District of Columbia

The Department of State, Bureau of Information Resource Management (IRM) Telecommunications, Wireless, and Data (TWD) Division provides its users with mission critical LAN/WAN data and voice services across multiple locations in the DC Metro Area.

In support of these services, the phone systems administrator/installation technician supports the Department of State (DoS) Vanguard Program, Service Management Office (SMO. The technician implements/maintains communications systems by installing, operating, and maintaining voice and data telecommunications network circuits and equipment.

Description of Duties:

• Configures IP VOIP, digital, and analog phones and extensions.
• Coordinates installation with other contractors and service providers.
• Troubleshoots and resolves voice service outages, tests network back-up procedures, and updates documentation, as needed.
• Administers Avaya phone systems and voice mail systems for over 40 US sites
• Performs routine and complex administration of voice services (Avaya voice switches and voice mail systems)
• Develop telecommunication solutions to address user needs
• Monitors, logs and track work task performed in a separate data base system
• Identify out-of-sync conditions between separate data base system with telephony information and actual telephone switch
• Develops and recommends solutions to correct out-of-sync conditions between separate data base with telephony information and actual telephone switch

• Working knowledge of AAR (Automatic Alternate Routing) and ARS (Automatic Route Selection) in voice network environment
• Working knowledge and experience with complex Uniform Dial Plans (5-digit dial numbering plans)
• Experience in the design and operation of Avaya Call Center Telephony
• Experience with Avaya Call Center portfolio – ACD (Automatic Call Distribution), EAS (Expert Agent Selection), CMS (Call Management System) and BCMR (Basic Call Management Reporting)
• Experience with Call Vector Designing, testing and problem solving
• Experience with detailed call flowcharts and end-to-end Visio designs
• Experience planning and providing support for Avaya Aura user features/application
• Experience with Avaya Switch Systems, Cisco, Secure Telephone, and Video Communications
• Ability to interface with end users.
• Willingness to travel and work out of hours and weekends providing on-call support as needed.
• Telecommunications Knowledge, Telecommunications Technologies, Provisioning, Technical Understanding, Functional and Technical Skills, Independence, Attention to Detail, Verbal Communication, and Documentation Skills.

US Citizenship and Must have an Interim/Active Secret clearable to TS.

Desired: Department of State experience


AT&T is an Affirmative Action/Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V

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Posted: 30+ days ago

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