Customer Service Representative (DIRECTV)
AT&T - Tulsa, Oklahoma
Attend our upcoming Hiring Event in Tulsa, OK and meet with a hiring manager. We look forward to meeting you at the hiring event!
When: Wednesday June 21, 2017
Time: (2:00 PM – 4:00 PM CST)
Where: Tulsa DTV
2029 S. Sheridan Road
Tulsa, OK,74112
For the fastest experience, we recommend that you apply online prior to the event and complete the required assessment. Unable to Attend? We’d still love to speak to you. Apply online to this job posting now and complete the assessment to be considered.
WHAT'S IN IT FOR YOU?
- Start with the paycheck: Customer Care Associates start between $10.85 and $15.625 per hour.
- Add a full benefits package, including medical, dental, vision, 401(k), tuition reimbursement, paid time off, and work/life resources
- Plus a 50% off your AT&T wireless service and discounts on other AT&T products and services
- Career possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services and promotions.
- If you’re 18 years or older, let’s talk.
Description:
Answers inbound call from customers with billing issues, technical issues or general questions regarding service. Assists customers questions and concerns on all products and services offered by the Company through research and resolution using various tools and systems. Handles telephone and face-to-face customer contacts. Coordinates with all sales channels for retention efforts on existing customer base. May sell all products and services offered by the Company. May help collect past due balances or take payments from customers who have been disconnected. Processes credit applications and activates service. Maintains appropriate records, prepares required reports, and updates customer accounts. Performs other duties as assigned by management.
Required Qualifications:
- At least 18 years of age
- 6 months experience operating a computer in Windows based environment
- Availability to work a flexible schedule which includes all hours of call center operation
TESTS: Applicants will be expected to pass any assessment associated with the position.
Study Guide for pre-employment screening (click the link below to open the study guide)
TRAINING:
- Classroom training
- On-the-job training
- On-line training
SPECIAL JOB REQUIREMENTS:
- Specific job assignments may require day, evening, weekend or holiday hours. Overtime may be required
- One year customer service work experience preferred. Excellent communication and computer skills
Provisions listed in these Job Descriptions may be changed or modified by AT&T Mobility without prior notice at any time, at the Company's sole discretion.
Posted: 30+ days ago
About AT&T
At AT&T, we’re bringing it all together. We deliver advanced mobile services, next-generation TV, high-speed Internet and smart solutions for people and businesses. That’s why we stand alone as a fully integrated solution provider.... more
