Customer Service Representative (could be Sr. Customer Service Rep, based on exp.)

PPG Industries Inc. - Avon, Massachusetts

PPG: We protect and beautify the world.

At PPG, we work every day to develop and deliver the paints, coatings and materials that our customers have trusted for more than 130 years. Through dedication and creativity, we solve our customers’ biggest challenges, collaborating closely to find the right path forward. With headquarters in Pittsburgh, we operate and innovate in more than 70 countries. We serve customers in construction, consumer products, industrial and transportation markets and aftermarkets. To learn more, visit www.ppg.com and follow @ PPG on Twitter.

Why join us:

With PPG, you will find meaning in your work every day, and engage in opportunities that will shape you, personally and professionally.

Your personal strengths will empower you to succeed and make an impact from day one.
You will be inspired to learn and grow, and to get the support you need to identify and achieve your boldest career aspirations.
Your passion to excel will be fueled by your connection to world-class partners, industry experts, the best and brightest colleagues, and future forward technologies.
Your contributions will not only meet the challenges of our global customers, but help theme propel their industries forward.
You will be welcomed into a culture where everyone’s ideas and contributions are valued and encouraged.

Just like you, we are driven to make a difference in our world.

Job Responsibilities:

Customer facing role (B to B) supporting all stages of the sales process. Maintains customer satisfaction by providing problem-solving skills and adherence to processes allowing for compliance to PPG Quality, ISO, AS9100, and Export standards.

Job Duties:

· Set up new customer accounts- collect relevant data from perspective customers and facilitate with corporate accounting office. Conducting surveys when needed and disseminate communications

· Business Analytics; compile data for Sales Management regarding quotes and order history

· Order Entry; detail oriented and accurate entry of part numbers, specifications, shipping instructions, export data and other key information to process orders

· Maximize customer service operational performance by working as part of a team. Detail oriented with a “can do” attitude”. Facilitate and relay critical communication between CS/Sales, and other functional groups (QC, Production, Shipping), and the Customer

o RMA’s, Complaints

o Order Completion from the factory

o Expedites

· Approval of some orders to the production floor

· Respond to customer questions from general in box

· Quote standard and custom products

· Facilitate Vendor and Quality Surveys for the customer

· Complete applicable duties with adherence to processes and policies

o ISO

o Export Compliance; collaborate with ECC on export documents and export orders

o Pricing Policy

· Drive improvements to processes and participate in projects that focus on operation and sales objectives

· Answer company phones/switchboard as needed, and handle CS oriented inquires

· Check in visitors as needed, while adhering to secure facility guidelines

· Perform some general office/administrative tasks as needed

· Other duties as assigned

Experience, Education, Functional and Technical Skills

Skills and Qualifications:

Customer Service/Customer Advocacy, Process Adherence and Improvement, Decision Making, Critical Thinking, Consistency, Emphasizing Excellence, Diplomacy, Multi-Tasking, Prioritization

Excellent communication skills, and business acumen. Willingness to be a team player and to support the department as needed. A strong curiosity for technology and manufacturing and basic understanding of products, applications, and markets. Experience with Macola-Progression a plus. Proficient level skills within Microsoft Office suite, including Excel, required. Working knowledge of QAD a plus. Four year degree or Technical/Science diploma preferred with preference given to those with prior working experience in a global business/sales/technical customer facing role i.e. CS/Inside Sales/Credit Services in an Engineering, Manufacturing or Technology company.

PPG prides itself on the quality of its employees and as such, candidates who receive a job offer will be required to successfully pass a hair drug/toxins test and a background check.

PPG Industries, Inc. offers an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, protected veteran status, marital status, sexual orientation, gender identity or expression, or any other legally protected status. PPG is an Equal Opportunity Employer. You may request a copy of PPG’s affirmative action plan by emailing ppgaap@ppg.com.

To read more about Equal Employment Opportunity please see attached links:

http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
https://www.dol.gov/ofccp/pdf/EO13665_PrescribedNondiscriminationPostingLanguage_JRFQA508c.pdf
https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf

#MP1

Posted: 30+ days ago

About PPG Industries Inc.

PPG's vision is to continue to be the world's leading coatings and specialty products company. Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction ma... more

Get more Job Training at

University Advancement

Visit our partner site