Senior-Technical Consulting Engineer
AT&T - BEDMINSTER, Georgia
Service Delivery Lead (Voice) Engineer (SDLE)
Job summary
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Serves as the primary CHCS (Cisco Hosted Collaboration Solution) delivery engineer supporting a set of assigned clients
- Candidate will function as the technical lead to implement complex solutions and be accountable for the quality of the final product
Roles & Responsibilities
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Regularly interfaces with a broad audience, including but not limited to: the client, implementation managers, vendors, operations, other engineering teams and account team members.
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Technical delivery of complex CHCS solutions according to design specifications and customer requirements
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Collaborates with project management colleagues to provide guidance to clients in support of CHCS
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Provides leadership through delegation of task-level efforts and mentoring of junior engineering
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Demonstrates technical and business acumen to both internal and external audiences striving to become a trusted advisor to assigned clients
Key Competencies
- Possesses strong analytical skills, with ability to troubleshoot issues, identify root cause, and implement corrective actions
- Advanced knowledge in voice/VoIP networking and Cisco UC Collaboration technologies, specifically: CUCM (Cisco Unified Communications Mgr), Unity Connection (Voice mail), Presence, CUCDM/Voss, Cisco Voice Gateway (MGCP, H323, SIP), Jabber, CUBE-SP, and SRST configurations.
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Recent and extensive demonstrable experience with Cisco Collaboration technologies, specifically: CUCM, (Cisco Unified Communications Mgr) Unity, Unity Connection (Voice mail), Presence, CUCDM/Voss, Cisco Voice Gateway (MGCP, H323, SIP), Jabber, CUBE-SP, and SRST configurations.
- Advanced knowledge in data and voice-related protocols and topologies
- Ability to comprehend and translation business requirements into technical solutions, and able to lead technically complex situations where a precedent may not exist
- Self-motivated to analyze and solve the most technically complex problems with limited or no support
- Capable at making decisions that impact the availability, reliability and resiliency of client services
- Strong client interfacing skills and genuine motivation to collaborate with clients to meet and support their business requirements.
- Excellent communications and interpersonal skills with a professional demeanor to enable communication at all levels.
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Education & qualifications
Education & qualifications
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Six (6) or more years of experience in a lead implementation role, preferably with primary technical focus on Cisco UC/Collaboration
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Service provider experience, specifically in the capacity of implementation/service delivery
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Understands new service offerings and methodology and is self-motivated to keep abreast of continual changes in the collaboration technology space
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Cisco certifications related to Unified Communications/Collaboration (CCVP/CCNP-Voice, CCIE-Voice/CCIE-Collaboration)
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Demonstrated data and voice networking competencies or is working towards professional, expert or specialty certification
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Bachelor’s degree in STEM
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Customer focused and strong commitment to lead complex technical engagements
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Business acumen with ability to couple the strategic goals of the business with the daily efforts in support of clients
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Strong oral and written communication skills
Desired Skills:
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Experience with Cisco HCS platform, particularly in a service provider implementation capacity
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Scripting/programming experience
Posted: 30+ days ago
About AT&T
At AT&T, we’re bringing it all together. We deliver advanced mobile services, next-generation TV, high-speed Internet and smart solutions for people and businesses. That’s why we stand alone as a fully integrated solution provider.... more
