Customer Transactions Investigator 1

Kohl's - Menomonee Falls, Wisconsin

Position Summary:

Position Objective:

Primary customer contact on issues related to Corporate Refunds. Responsible for maintaining database files for refund, apprehensions and confidential data.

 

Primary Responsibilities

Support corporate refund process

• Provides professional customer contact regarding Corporate Refund Requests and maintains detailed notes within the Corporate Refund system.
• Prepares and sends out letters to customers involving KMRC resolutions to Corporate Refunds.
• Verifies Corporate Refund checks exceeding the positive pay threshold.
• Researches all daily-generated Corporate Refunds using all systems available.
• Provides District Loss Prevention Managers and Loss Prevention Supervisors information regarding Corporate Refunds.
• Make decisions that affect customer service regarding payment/rejection of Corporate Refunds.

 

Support daily operations

• Assists in maintaining the On-Line Case Management System.
• Maintains strict confidentiality of all files, conversations, and any department-related information.
• Assists store Loss Prevention with ongoing investigations.
• Collects Civil Demand/Restitution payments from apprehensions within the Case Management system.

 

Required Qualifications:

•  High School diploma or equivalent

 

Preferred Qualifications:

• Minimum of two years related business/office experience preferred.
• Bi-Lingual
• Assertive and persuasive.
• Working knowledge of Microsoft Office software applications.

 

Special Requirements:

•  N/A

This document describes general information about the position however should not be considered as comprehensive. Our company reserves the right to modify job duties or descriptions at any time. This document is not an employment contract.

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Posted: 30+ days ago

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